Terms of sale


These conditions govern the sale and supply of products or services to the Customer through the website www.mar-farma.it , by Mar-Farma S.r.l., owner of the portal. Mar-Farma S.r.l. may modify these conditions in the future: the Customer will be informed by a notice that will be published on our website www.mar-farma.it. The products available on this site are for personal use only and not for resale. All orders placed on this website are subject to the discretionary approval of Mar-Farma S.r.l. owner of the sales structure www.mar-farma.it. Mar-Farma S.r.l., without prejudice to the refund of any amounts already paid, may refuse to accept, or may cancel, any order, without any liability to the customer or third parties. Mar-Farma S.r.l. also has the right to interrupt any type of program or offer at any time and without prior or subsequent justification. All the transactions related to the management of orders are coordinated by Mar-Farma S.r.l. Via Melzi D’Eril, 20 20154 Milan – VAT Number and Tax Code 06823820961, which can use for logistics operations and for the administration of sales of the structure entrusted by you. In case of need, the invoice must be requested at the time of order to Mar-Farma S.r.l. servizioclienti@mar-farma.it indicating: the order number and the person to whom the goods must be registered. Mar-Farma S.r.l. will then send the invoice.


There is no commitment between the Customer and Mar-Farma S.r.l. until Mar-Farma S.r.l. has sent the Customer an e-mail confirming receipt of the order and its acceptance. Mar-Farma S.r.l. may withdraw from any commitment in case of obvious errors or inaccuracies concerning the goods or orders appearing on the website www.mar-farma.it.

WARNING: the ordinary procedure for the delivery of the purchased items is not successful in case of delivery difficulties at the address indicated for delivery; in this case, the Customer will be notified to take direct contact and find an alternative way to proceed. For information on shipments, please contact: servizioclienti@mar-farma.it.


The prices of the products and services offered by Mar-farma S.r.l. are clearly indicated on the site and are inclusive of VAT. For food supplements the VAT rate is 10%, while for the remaining products it amounts to 22%. The price of the product must be added to the shipping cost (where applicable), the amount of which varies according to the delivery method required. In case the product is not available, the Customer will be promptly informed by e-mail. Price and availability data on www.mar-farma.it are subject to change without notice.

The contribution required for partial coverage of the cost of shipping are:

  • 5€ for orders up to 29€
  • free shipping for orders over 30€

The confirmation of purchase by the customer is sent to the customer by means of means of communication at a distance, such as email messages, in relation to the mode of purchase chosen by the latter.


In the case of purchase of services, will be the care of Mar-Farma S.r.l. send immediately or, in any case, promptly any codes, communications or other information functional to the use of the service. In offering and selling services provided by third parties, Mar-Farma S.r.l. operates as a mere intermediary and does not enter into any direct contractual relationship with the customer. Any offers published by Mar-Farma S.r.l. on the site refer to the services that will be provided directly by third parties, to which the ownership of the contract of sale with the customer belongs exclusively; these services are represented by a Coupon that entitles you to provide the services specified therein.


Mar-Farma S.r.l. will deliver the products ordered by the customer to the address indicated. All delivery times reported on the website www.mar-farma.it are estimates based solely on availability, normal order processing and delivery times declared by the carriers.


The purchased goods will be sent together with a receipt that is not valid for tax purposes, showing the summary of the order and the data communicated by the customer during registration.


If for any reason the Customer is not satisfied with the products received, he can change them or be refunded. The Customer has 7 days from the date of receipt of the order to exercise the right of withdrawal. Given the particularly delicate nature of the goods sent, it is a fundamental condition for the exercise of withdrawal the state of integrity of the product sent and all the envelopes in which the individual product was sent enclosed.

Procedure for exercising the right of withdrawal:

Send to Mar-Farma S.r.l. within 7 days of receipt of the goods by e-mail to servizioclienti@mar-farma.it the request for withdrawal, specifying: name and surname, order number, order date, bank details.

1 Wait for the withdrawal authorization from Mar-Farma S.r.l. with the identification number of the withdrawal practice.

2 Ensure, using a courier of your choice and at your own expense, the shipment of the product carefully packed in the original packaging.

3 Indicate on the package the progressive practice of withdrawal and send the product to the address indicated for this purpose in the communication of authorization to withdrawal by Mar-Farma S.r.l.

4 Mar-Farma S.r.l. will proceed, within 30 days of receipt of the return and by bank transfer, to the reimbursement of the cost of the goods shipped, excluding the expenses of the first shipment. The right of withdrawal is totally forfeited if the returned product is not intact.


In case of loss of the goods during transport, ascertained by our courier, will be the care of Mar- Farma S.r.l. provide for a new shipment, without charges for the customer. In case of damage to the goods during transport, we invite customers to:

  • if the package shows obvious signs of damage: receive the package from the courier, writing “acceptance with reservation” on the delivery slip, together with your signature;
  • send immediate communication by email to servizioclienti@mar-farma.it, attaching photographic evidence of the damaged product and indicating: name, surname, order number and brief explanation of the damage. Once the responsibility for the damage is established in the transport by courier, it will be the care of Mar-Farma S.r.l. provide a new shipment without charges for the customer.

The contracts between the Customer and Mar-Farma S.r.l. will be subject to Italian law and all disputes will be the competence of the Court of Milan.



If for any reason a portion of these terms and conditions is found to be invalid or ineffective, the validity and effectiveness of the remaining terms and conditions will be fully retained.


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